Universal Health Care in North Raleigh is a skilled nursing facility that offers a range of health services, including rehabilitation, long-term care, and memory care. Located at 5201 Clarks Fork Drive, Raleigh, NC, this facility is licensed for 132 beds and serves the North Raleigh community by providing care primarily for elderly and chronically ill individuals. Below, we’ll explore various aspects of the facility, covering the services offered, quality of care, patient feedback, and other important considerations for those interested in long-term care in North Raleigh.
1. Services Provided
Universal Health Care in North Raleigh offers a wide array of services designed to cater to residents with varying health needs. These include:
- Skilled Nursing Care: Patients receive 24-hour care from licensed nurses. This includes administering medication, managing chronic conditions, wound care, and post-surgery recovery.
- Rehabilitation Services: The facility provides physical, occupational, and speech therapy. This is especially beneficial for residents recovering from injuries, surgeries, or strokes.
- Memory Care: Designed for residents with Alzheimer’s or other forms of dementia, the memory care program focuses on providing a safe environment and activities that stimulate cognitive function.
- Short-Term and Long-Term Care: Whether residents require temporary rehabilitation or long-term living arrangements due to chronic health conditions, the facility can accommodate both types of stays.
For families considering this facility, the availability of Medicare and Medicaid acceptance provides additional flexibility for those concerned about the cost of care.
2. Staff and Facility Management
One of the critical aspects of any healthcare facility is the competence and demeanor of its staff. According to reviews, the quality of staff care at Universal Health Care in North Raleigh has been mixed:
- Some families praised the nursing staff for their hard work and dedication, especially when helping patients transition into the facility.
- However, frequent staff turnover and complaints about understaffing have also been highlighted in numerous reviews. This turnover has occasionally led to inconsistent care, especially during weekends.
It’s worth noting that the administrator of the facility has been cited as needing better communication and management skills, particularly in dealing with family concerns.
3. Facility Layout and Amenities
The physical layout of Universal Health Care in North Raleigh is designed to be functional, with a radial structure centering around the nursing station. This allows staff to monitor multiple areas efficiently. However, this layout has also received criticism from some visitors, particularly regarding the accessibility and care in Alzheimer’s units, where patients were reported to wander freely into other residents’ rooms.
In terms of amenities, the facility offers:
- Spacious rooms for residents.
- Organized activities such as music bands and arts and crafts to keep residents engaged.
- On-site dining, although there have been complaints about the inconsistency in food quality, with meals sometimes arriving late or cold.
4. Patient and Family Feedback
As with any healthcare facility, Universal Health Care in North Raleigh has received a range of feedback from residents and their families:
- Positive Reviews: Some families have reported a positive experience, especially praising the attention and care provided to their loved ones. In one case, a resident’s health was noted to have improved after receiving care here. Another review mentioned the facility’s cleanliness and well-maintained environment.
- Negative Reviews: On the flip side, there have been alarming reports concerning the treatment of residents, including delayed medical care and the mishandling of patient belongings. Some family members have expressed dissatisfaction with communication challenges, particularly during the COVID-19 pandemic when in-person visits were restricted.
Overall, the mixed feedback reflects both the strengths and areas where the facility needs improvement. Potential residents and their families are encouraged to visit the facility in person, if possible, and speak with staff to address any concerns they may have.
5. Quality of Care and Inspection Reports
The facility is subject to regular inspections by state and federal agencies to ensure compliance with health and safety regulations. While Universal Health Care in North Raleigh is Medicare and Medicaid certified, recent inspection reports indicate that the facility has faced challenges meeting all health and safety standards. Some inspections have noted deficiencies in areas such as resident care and staffing ratios.
It is crucial for families considering this facility to review these inspection reports, which are publicly available, to understand any recent issues or areas of concern.
6. Cost and Payment Options
As a Medicare and Medicaid-certified facility, Universal Health Care in North Raleigh offers a variety of payment options, which can be particularly helpful for families managing the high costs of long-term care. However, it’s important to inquire directly with the facility regarding specific pricing, as costs can vary depending on the level of care required.
Most long-term care facilities, including Universal Health Care, offer consultations to provide detailed information on costs, payment options, and insurance coverage. This ensures that families have a clear understanding of the financial obligations before committing to a long-term care plan.
7. Conclusion: Is Universal Health Care North Raleigh Right for You?
Choosing the right nursing home or long-term care facility for yourself or a loved one is a significant decision, and it’s important to consider all factors—from the quality of care and staff attentiveness to the facility’s amenities and payment options.
Universal Health Care in North Raleigh presents a mixed picture. While some families have had positive experiences, particularly with rehabilitation and memory care services, there are valid concerns about staffing, communication, and overall management. Visiting the facility and speaking with current residents and staff can offer valuable insights. Additionally, reviewing the latest inspection reports and considering both short-term and long-term needs will help in making the best decision.
For those interested in this facility, it’s essential to weigh the pros and cons carefully, ensuring that it meets the specific needs of the patient. With the variety of services offered, Universal Health Care in North Raleigh remains an option worth considering, particularly for those seeking skilled nursing care in the North Raleigh area.
Frequently Asked Questions (FAQs) about Universal Health Care in North Raleigh
What services are provided at Universal Health Care in North Raleigh?
Universal Health Care offers a range of services including skilled nursing, rehabilitation (physical, occupational, and speech therapy), memory care for dementia patients, and both short-term and long-term care options. These services are designed to meet the diverse needs of elderly residents and those recovering from surgery or illness.
Is Universal Health Care in North Raleigh Medicare and Medicaid certified?
Yes, the facility is certified for both Medicare and Medicaid, allowing residents to access government-supported healthcare services and financial assistance for their stay.
How many beds are available at Universal Health Care in North Raleigh?
The facility is licensed for 132 beds, which includes accommodations for both short-term rehabilitation and long-term care residents.
What is the layout of the facility like?
The facility has a radial layout, with a nursing station at the center and five corridors extending outward. This design allows staff to monitor patient areas more effectively, although some family members have noted concerns about the layout, particularly in memory care units where patients with dementia may wander.
What are the staff and care quality like at Universal Health Care?
Reviews of staff performance have been mixed. Some families report positive experiences with nursing care and therapy services, while others have expressed concerns about high staff turnover, understaffing, and communication issues, particularly with the administrative team.
What activities and amenities are available for residents?
Residents have access to organized activities such as music performances, arts and crafts, and other recreational events. Additionally, the facility provides on-site dining, though there have been complaints about inconsistent meal quality.
Are there any concerns regarding the quality of care?
Some residents and families have reported issues with inconsistent care, particularly related to understaffing and delayed responses to resident needs. There have also been concerns about cleanliness and medical attention, especially during weekends.
How much does it cost to stay at Universal Health Care in North Raleigh?
The cost varies depending on the level of care required. The facility accepts Medicare and Medicaid, which can offset some of the costs. It’s recommended to contact the facility directly for specific pricing and payment options.
Can I tour the facility before making a decision?
Yes, Universal Health Care in North Raleigh encourages families to schedule a tour to view the facility, meet the staff, and discuss care options in person.
What steps should I take to enroll my loved one at Universal Health Care?
To enroll a family member, contact the facility directly to discuss availability, care requirements, and payment options. You may need to provide medical records and participate in an assessment to ensure the facility can meet the specific needs of the resident.
